F.A.Q'S

How does it work?

There are 4 plans available for you to choose from: Monthly, 3, 6, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (19th of the month) to not be renewed. 


For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month, you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. 


You can also purchase one-time gift subscriptions that do not auto-renew! Simply choose "this is a gift" option at checkout and your gift will automatically expire at the end of the prepaid period if you do not select the auto-renew option. With this option, there's no need to log onto your account to cancel.


When will I receive my Pretty Twee Box?

Pretty Twee Boxes ship out on the 23rd of each month via USPS. Please allow 5-7 business days for ground delivery depending on location.  


The cut-off date to order is the 19th. If you subscribed after the 19th, the box will arrive the following month.  If you need it sooner, please reach out to us and we will do our best to accommodate you. Please note that their may be additional shipping charges incurred.


If we are sold out of the box, you order will automatically be moved to next month's box.


What if I need to skip a month or put a subscription on hold?

You can skip a month (or more) of your Subscription by logging onto your account and clicking "skip a month". Please ensure you opt to skip a month BEFORE your renewal date if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!


When is my renewal date?

If you purchased a Pretty Twee Box Subscription, it will renew on the 15th of the month in which your subscription period ends. 


What is your refund policy?

We honor refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at contact@prettytweebox.com and request a refund via email. After receiving an email request for the refund, it can take up to 5-10 business days for the refund to appear back into your card. 


All sales for 3, 6, 12 month term subscriptions are a FINAL SALE beyond the 24 hour period of placing your order. We do not honor partial refunds once you have subscribed to one of our pre-paid "BUY MORE, SAVE MORE" multiple month programs. You may cancel re-newals at any time, however, monthly boxes will be delivered until the remainder of the subscription term.


We want you to be 100% happy with your box! If you've received your box, but are unsatisfied, we're happy to accept a ONE TIME return of the full My Twee Box, in exchange for store credit (less shipping costs) if you email us within 7 days of receiving your box. Please note that all items must be in brand new, unused, unopened in its original packaging for us to honor your exchange for store credit . 


We do not provide store credit for returned products that are opened, returned after 7 days upon receipt of box, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We reserve the right to deduct any shipping and handling costs/fees, and are not liable for products that are damaged or lost in transit back to us.


Can I refund individual items?

Unfortunately, we only accept returns and replace items that are damaged or defective. Please email us at contact@prettytweebox.com and attach required photo evidence of any damages/defects within 7 days of receipt of the box. Our team will gladly ship you any replacements for damaged items ASAP!


What if I received damaged items?

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at contact@prettytweebox.com and attach required photo evidence of any damages/defects within 7 days of receipt of the box. 


Please ensure you send us photos of: 1) The outside condition of the box upon delivery. 2) The damaged Item showing evident damage. 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos. If we do not have the same item in stock, we will replace it with a comparable one.  


What if my package gets lost or stolen?

All of our boxes comes with tracking. Pretty Twee Box is not liable for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. All claims for lost/stolen items should be made through USPS's official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.


How can I cancel my Pretty Twee Box subscription?

You can cancel month to month, 3. 6. and 12 month subscriptions at anytime by logging onto your account and making the necessary changes. Please be advised that once the payment has been processed, all sales are final unless you cancel within 24 hours by following the instructions under "What is your refund policy".


Any other questions?

Please email us at contact@prettytweebox.com